Hotel Policies

Last updated: 29 September 2026

1. Pets

We welcome one pet per room, up to 40 lbs, for a fee of $150 per stay. Please tell us you are bringing a pet when you book. Pets may not be left unattended in a room, and you are responsible for any damage.

Service animals are not pets. A dog individually trained to do work or perform tasks for a person with a disability is welcome at no charge, is not subject to the weight limit or the one animal limit, and is not covered by this section. You do not need to tell us in advance and we will not ask for documentation. If you are travelling with another kind of assistance animal, call us on (929) 526-5900 and we will tell you what we can do.

2. Packages and deliveries

We will receive up to three packages for you at no charge, provided each weighs less than 10 lbs and none arrives more than seven days before your arrival date. Please put your name and your arrival date on every package.

We may refuse anything outside those limits, and anything perishable, hazardous or valuable. We hold packages as a courtesy and not as a professional storage service, and our responsibility for property you leave with us is limited as New York law provides. Please do not have money, jewellery, documents or other valuables delivered here.

3. Rosa's at Park

Registered guests of the Hotel receive 15% off at Rosa's at Park, the restaurant at the Hotel, on presentation of your room key. The discount applies to the food and beverage bill before tax and gratuity, cannot be combined with another offer, and is subject to the restaurant's own opening hours and terms.

4. General

Rates, offers and policies on this page can change, and the terms published here apply from the date at the top of the page. These policies are governed by the laws of the State of New York. This website is provided by Haven Park LLC, the independent company that owns Wingate by Wyndham® Bronx Haven Park and is responsible for it; see the Legal Notice. Questions: (929) 526-5900.